Start & access
When a tool is not available
Your role and assigned responsibilities determine which records and actions are available.
Last updated
01 · Outcome
What you’ll accomplish
Work out whether a missing page, record, or action is an access question and give your studio manager enough information to resolve it. Staff members can have different viewing, editing, and attendance-correction responsibilities even when they work at the same studio.
02 · Prepare
Before you begin
- Use your own studio account and identify the exact task you need to complete, such as viewing a roster or correcting yesterday’s attendance.
- Have the page name and relevant class or date ready. Keep passwords, sign-in codes, and other families’ information out of screenshots or messages about access.
03 · Workflow
Step by step
Check your account and studio
Read the account and studio information in the workspace. If you arrived from an old bookmark or invitation, make sure you signed in with the account your studio assigned to you. Stop if another studio is shown; checking access within the wrong workspace will not resolve the original task.
Check the area in navigation
Look for the area that owns the task: Schedule, Classes, Enrollments, Attendance, Billing, Communications, or Settings. Navigation reflects the tools available to your account. If a section is absent, note which section you expected instead of following another person’s link and assuming it grants the same access.
Separate viewing from changing
If the page opens, read any access message before looking for an edit button. You may be allowed to review a class or family without changing it. Attendance also separates marking an open roster from correcting a finalized one. Tell your manager whether you cannot see the information or cannot perform a particular action.
Check the record and active filters
For a missing class, confirm the schedule date and clear location, teacher, or program filters where offered. For a family task, confirm the correct family or dancer. Filters can narrow the list, while assignments can limit which records your account is allowed to see. A missing row alone does not establish a permission problem.
Describe the work that is blocked
Write a short request stating the task, the page, what is visible, and what you expected to do. Include a class date for attendance or the relevant family through your studio’s private support process. Explain why this work belongs to your responsibilities so the manager can review the appropriate access.
Ask the responsible manager and recheck
Send the request to your studio owner or manager. Continue only with work your account already permits while they review it. After they confirm any change or give new instructions, reopen the task with your own account and check the same page and action again.
What to expect: You can complete the assigned action, or you know who will handle it and why your account remains limited.
04 · Check
If something does not look right
A colleague sees an edit control that you do not.
Compare the task you need to perform, not just the screen appearance. Your colleague may have editing or correction access that your role does not include. Ask a manager to confirm which responsibilities apply to you; there is no need to share accounts or copy a colleague’s session.
A record opens as unavailable.
Check the studio and record details, then tell the manager which link you followed. The record may be outside your assigned scope or no longer available. Repeatedly opening the same link does not change access. Avoid posting the record link or family details in a public Help search or public message.
A button is visible but unavailable.
Read the nearby explanation and check required fields first. Some actions wait for a selection, an acknowledgement, a completed review, or a save already in progress. If those requirements are satisfied and the task still cannot continue, report the button label and the message you see.